Preface.

Acknowledgments.

Part I: The Landscape for Performance Dashboards.

Chapter 1: What Are Performance Dashboards?

The Context for Performance Dashboards.

Composition of Performance Dashboards.

Performance Management Architecture.

Summary.

Chapter 2: The Role of Business Performance Management.

The Landscape.

A Framework for BPM.

BPM Trends.

Summary.

Chapter 3: The Role of Business Intelligence.

The Value of Business Intelligence.

Business Intelligence Landscape.

Summary.

Chapter 4: Assessing Your Organizational Readiness.

Readiness Criteria.

Summary.

Chapter 5 Assessing Your Technical Readiness.

Business Intelligence Maturity Model.

Summary.

Part II: Performance Dashboards in Action.

Chapter 6: Types of Performance Dashboards.

Differentiating Performance Dashboards.

Performance Dashboard Trends.

Operational Dashboards.

Tactical Dashboards.

Strategic Dashboards.

Summary.

Chapter 7: Operational Dashboards in Action: Quicken Loans, Inc.

Benefits of Operational Dashboards.

Quicken Loans’ Dashboards.

Quicken Loans’ BI Architecture.

Challenges.

Summary.

Chapter 8: Tactical Dashboards in Action: International Truck and Engine Corp.

Benefits of Tactical Dashboards.

Next-Generation Business Intelligence.

Characteristics of Tactical Dashboards.

Challenges.

Summary.

Chapter 9: Strategic Dashboards in Action: Hewlett Packard Co.

Benefits of Strategic Dashboards.

Balanced Scorecards.

Deploying Strategic Dashboards.

Summary.

Part III: Critical Success Factors: Tips from the Trenches.

Chapter 10: How to Launch the Project.

Selling the Project.

Secure Funding.

Where to Start?

Create a Strong Team.

Summary.

Chapter 11: How to Create Effective Metrics.

Tools of Change.

Understanding Metrics.

KPI Characteristics.

Creating Metrics.

Summary.

Chapter 12: How to Design Effective Dashboard Screens.

General Guidelines for Managing the Design Process.

Specific Guidelines for Creating the Visual Interface.

Sample Techniques.

Navigation Techniques.

Summary.

Chapter 13: How to Link and Integrate Performance Dashboards.

Approaches to Integration.

Centralized Approach.

Federated Approach.

Consolidation Approaches.

Summary.

Chapter 14: How to Align Business and IT.

Pitched Battles.

General Counseling.

Alignment Tactics.

Summary.

Chapter 15: How to Ensure Adoption and Manage Performance.

Two Tasks.

Strategies to Ensure Adoption.

Performance Management Strategies.

Summary.

Appendix: Criteria for Evaluating Performance Dashboards.

Glossary.

Index.