Part I: The ABCs of Telecom Service.

Chapter 1: A Buyer’s Scoop on Telecom.

Chapter 2: Making (And Living with) Telecom Decisions.

Chapter 3: Getting Around the Telecom Neighborhood.

Part II: Reviewing Telecom Products and Prices.

Chapter 4: Understanding Dedicated Service Requirements.

Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom.

Chapter 6: Getting the Non-Accountant’s Guide to Your Phone Bill.

Part III: Ordering and Setting Up Telecom Service.

Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service.

Chapter 8: Ordering Dedicated Service.

Chapter 9: Ordering Toll-Free Service.

Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers.

Part IV: Taking Care of Your Telecom System.

Chapter 11: Maintaining Your Telecom Services.

Chapter 12: Troubleshooting Switched Network Issues.

Chapter 13: Troubleshooting Your Dedicated Circuits.

Part V: What’s Hot (Or Just Geeky) in the Telecom World.

Chapter 14: Transferring Data, Not Just Voice Content.

Chapter 15: Riding the Internet Wave: VoIP.

Part VI: The Part of Tens.

Chapter 16: Ten Acronyms and What They Really Mean.

Chapter 17: Ten Troublesome Telecom Traits to Avoid.

Chapter 18: Ten Places to Go for Hints and Help.

Appendix: Making a Loopback Plug.

Index.