Fundamentals of Queueing Theory, 4th Edition

"Despite its title, the book is rather advanced, so it is appropriate for practitioners, those in academia, and upper-class students. However, any reader will benefit from the concise introductions to the problems, the detailed descriptions supported with step-by-step formulas, the solutions provided by the manual, and the QtsPlus software." (Computing Reviews, 1 December 2011)

"This is an accessible and attractive book with good writing all the way through. It has the advantage of years of classroom testing. The exercises are extensive and creative." (MAA Reviews, March 19, 2009)

"This exceptional book is a most welcome text for advanced university undergraduate and/or graduate students. It is built on the solid foundation of the three previous widely acclaimed editions since 1975 that have been among the few cornerstones of texts in the field. The new edition contains a superb blend of theoretical and contemporary real-world examples."
–Dr. Percy Brill, Department of Management Science and Department of Mathematics and Statistics, University of Windsor