Baldrige User's Guide: Organization Diagnosis, Design, and Transformation

The Baldrige process helps drive organizations to be more competitive and achieve performance excellence. This book provides anyone who uses the Baldrige Criteria with a better understanding of the linkages among elements and how to leverage their improvement initiatives. Authors John Vinyard and John Latham take the criteria and make them understandable to the novice. At the same time, they provide a breakdown of the same criteria to help the most experienced Baldrige user make connections that previously were not obvious.