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Textbook
Operations Management in Service Industries and the Public Sector: Text and CasesISBN: 978-0-471-90801-2
Paperback
328 pages
January 1991, ©1985
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Introduction to Service Operations.
Design of Service Operations.
Managing the Workforce.
Capacity Mangagement.
Operations Control.
Quality Management.
Field Service Management.
Queue Systems Design Management.
Material Management.
Site Locaton.
Operations Strategy and the Multi-Site Life Cycle.
Index.
Design of Service Operations.
Managing the Workforce.
Capacity Mangagement.
Operations Control.
Quality Management.
Field Service Management.
Queue Systems Design Management.
Material Management.
Site Locaton.
Operations Strategy and the Multi-Site Life Cycle.
Index.
