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Total Quality Management Blueprint

ISBN: 978-0-631-19577-1
296 pages
October 1999, Wiley-Blackwell
Total Quality Management Blueprint (0631195777) cover image
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
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Part I: Total Quality Management: An Introduction.

Part II: The Role of Management in Total Quality Management.

Part III: Quality Costing.

Part IV: The Perceived Wisdom on TQM.

Part V: The Introduction of TQM.

Part VI: Assessment of Progress.

Part VII: Quality Management Systems.

Part VIII: Quality Management Tools and Techniques.

Part IX: Teams and Teamwork.

Part X: Training for Quality.

Part XI: Process Management.

Part XII: Total Quality Management: Summary.
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Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester
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  • Written by a leading European academic expert and a practising industrialist.

  • Provides an up-to-date guide to the central issues of TQM through theory, practice, and empirical research.

  • Standalone chapters provide a flexible structure.
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