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Total Quality Management Blueprint

ISBN: 978-0-631-19577-1
296 pages
October 1999, Wiley-Blackwell
Total Quality Management Blueprint (0631195777) cover image


This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
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Table of Contents

List of Figures.

List of Tables.


Glossary of Terms.

1. Total Quality Management: An Introduction.

2. The Received Wisdom on Total Quality Management.

3. The Role of Management in Total Quality Management.

4. Business Process Management.

5. Quality Management Systems.

6. Quality Management Tools and Techniques.

7. Teams and Teamwork.

8. Assessment of Progress.

9. The Introduction of Total Quality Management.

10. Total Quality Management Summary.


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Author Information

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester
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The Wiley Advantage

  • Written by a leading European academic expert and a practising industrialist.

  • Provides an up-to-date guide to the central issues of TQM through theory, practice, and empirical research.

  • Standalone chapters provide a flexible structure.
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