 Managing Quality and Human Resources: A Guide to Continuous Improvement, 2nd Edition
ISBN: 978-0-631-20024-6
Paperback
288 pages
December 1997, Wiley-Blackwell
US $62.95
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1. Total Quality Management: An Introduction.
2. Approaches to Total Quality Management.
3. Managing Human Resources for Total Quality Management.
4. What Senior Management Need to Know about Quality Costing.
5. The Role of the Senior Management in Total Quality Management.
6. Total Quality Management: Some Common Failings of Senior Management.
7. Motivation, Change and Culture.
8. Involvement at Work.
9. The Japanese Approach to TQM.
10. Epilogue.
