 Managing Business Improvement and Quality: Implementing Key Tools and Techniques
ISBN: 978-0-631-20787-0
Hardcover
208 pages
March 1998, Wiley-Blackwell
US $96.95
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Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester.
Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.
