Professional Communication in International Settings
February 2002, Wiley-Blackwell
1.Analyzing Communication in the International Workplace.
2. The Telephone Call: When Technology Intervenes.
3. The Resume: A Corporate "Trojan Horse".
4. The Presentation: From Dale Carnegie to Ananova the Avatar.
5. The Meeting: Action or Ratification?.
6. The Reflective View: Seeing Ourselves as Others See Us.
Appendices: Reflective Self-Assessment.
1: The Communication Display Portfolio Exchange Planner.
2: Presenting Across Cultures.
3: Suggestions for Users.
Suzanne Wong Scollon is Research Coordinator of the Asian Sociocultural Research Projects at Georgetown University.
Ron Scollon is Professor of Linguistics at Georgetown University. Together, they have written extensively on cross-cultural communication from academic positions in North American universities as well as in Taiwan, South Korea, and Hong Kong. They are the authors of numerous books and articles, including Intercultural Communication: A Discourse Approach (second edition, Blackwell 2001) and Narrative, Literacy, and Face in Interethnic Communication (1997).
- Proposes a new approach to intercultural communication.
- Includes training material that illustrates how to effectively develop intercultural communication.
- Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.
"[Professional communication in international settings] is scholarly and extremely informative, yet it is also enjoyable to read with its illuminating examples...This book is a must for business people or professionsal who strive to achieve a better understanding and more effective communication in cross-cultural interactions." Language in Society
"Rich with culture-specific communication examples, the book contributes to our understanding of intercultural communication." Language Policy