Conflict ManagementISBN: 978-0-7314-0651-7
Paperback
160 pages
September 2011, Wrightbooks
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Preface vii
Introduction xi
1 Conflict — the basics 1
2 Conflict development 11
3 Approaches to managing conflict 23
4 Negotiation — the basics 43
5 Positions, concessions and interests 55
6 Getting ready to negotiate 67
7 Negotiation styles 85
8 Negotiation tools and planning 91
Conclusion 107
Notes 109
Glossary 115
Index 119
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