Dissent in Organizations
July 2011, Polity
Through the use of case studies, first-person accounts, current examples, conceptual models, and scholarly findings this work offers a comprehensive treatment of organizational dissent. Readers will find a sensible balance between theoretical considerations and practical applications.
Theoretical considerations include:
- how dissent fits within classical and contemporary organizational communication approaches
- dissent's relationship to, yet distinctiveness from, related organizational concepts like conflict, resistance, and voice
- explanations for why employees express dissent and how they make sense of it
- the relationship between organizational dissent and ethics
Practical applications encompass:
- recommendations for employees expressing dissent and managers responding to it
- consideration of the range of events that trigger dissent
- strategies employees use to express dissent and tools organizations can apply to solicit it effectively
- the unique challenges and benefits associated with expressing dissent to management
The book's specific focus and engaged voice provide students, scholars, and practitioners with a deeper understanding of dissent as an important aspect of workplace communication.
List of Tables and Figures
Chapter 1: Why is Organizational Dissent Relevant?
Chapter 2: What is Organizational Dissent?
Chapter 3: How Do We Make Sense of Organizational Dissent?
Chapter 4: What Triggers Organizational Dissent
Chapter 5: How Do Employees Express Dissent?
Chapter 6: Upward Dissent Anyone?
Chapter 7: Can Organizational Dissent Be Managed Well?
• Introduces the key topic of dissent in the workplace for undergraduate students
• Shows the links between research on dissent and broader topics in organizational communication such as conflict, organizational change, and leadership
• Is designed to work as a supplementary textbook, complementing broader overviews
• Written by a scholar who is noted for cutting edge research in this area
"Kassing convinces the reader that the question of
organizational dissent is of singular importance in the study of
organizational communication. The book provides an interesting
synthesis of the attitude research designed to tease out the
intricacies of dissent, and it is replete with the stories of some
of our most important dissenters."
Tim Hegstrom, San Jose State University
"Dissent in Organizations is an important book for
students, scholars, and indeed citizens in general. Kassing widens
and deepens our understanding of why and how dissent occurs in
organizations. Above all, this book helps to build an important
bridge between our understanding of what we do during a huge
proportion of the hours of our lives - that is, work - and our
common commitment to democratic practices."
George Cheney, University of Texas at Austin
"Dissent in Organizations is a ‘must read' if you
have ever made suggestions for change and been surprised at others'
reactions. The book provides an insightful and interesting
integration of research on dissent across multiple disciplines. It
is full of excellent examples that have immediate relevance to
managers and employees across all types of organizations."
Linn Van Dyne, Michigan State University