Preface.

Acknowledgments.

PART I: Hardware Basics.

Chapter 1: Basic Terms, Concepts, and Functions of System Modules.

Chapter 2: Popular CPU Chips and their Characteristics.

Chapter 3: Motherboards: Components and Architecture.

Chapter 4: RAM Terminology.

Chapter 5: CMOS Basic Parameters.

Chapter 6: Ports, Cables, and Connectors.

Chapter 7: Printer Operations and Components.

Chapter 8: System Resources Used By Devices.

PART II: Installing and Configuring Hardware.

Chapter 9: Internal Devices.

Chapter 10: Installing and Configuring Peripheral Devices.

Chapter 11: Portable Devices.

PART III: Maintenance and Troubleshooting.

Chapter 12: Preventive Maintenance and Safety Procedures.

Chapter 13: Managing Replaceable Components.

Chapter 14: Maintaining Printers.

Chapter 15: Troubleshooting Procedures and Guidelines.

PART IV: Operating System Basics.

Chapter 16: Operating System Functions.

Chapter 17: Command Prompt Procedures.

Chapter 18: Major System Files and their Purpose.

Chapter 19: Managing Files and Directories.

Chapter 20: Managing Disks.

PART V: Installing and Configuring Operating Systems.

Chapter 21: Installing and Upgrading Windows.

Chapter 22: Boot Sequences and Methods.

Chapter 23: Loading and Configuring Device Drivers.

Chapter 24: Working with Applications.

PART VI: Troubleshooting Operating Systems.

Chapter 25: Managing Error Codes and Startup Messages.

Chapter 26: Managing Common Problems.

Chapter 27: Using Windows-Based Utilities.

PART VII: Networking.

Chapter 28: Basic Networking Concepts.

Chapter 29: Understanding Networking at the Operating System Level.

Chapter 30: Configuring Internet Access.

Appendix A: What's on the CD-ROM.

Appendix B: Objective Mapping Table.

Appendix C: Sample Exams.

Appendix D: Exam-Taking Tips.

Glossary.

Index.

Hungry Minds, Inc. End-User License Agreement.

CD-ROM Installation Instructions.