Part I: What the @#$%&*!?

Chapter 1: It’s Not Your Fault! Well, It Might Be Your Fault (How to Tell Whether It’s Your Fault).

Chapter 2: Stuff to Try First.

Chapter 3: Telling a Hardware Problem from a Software Problem.

Chapter 4: The “R” Chapter (Reinstall, Restore, Recycle, Recovery).

Chapter 5: Your Last Resort: Tech Support.

Part II: Troubleshooting Minor Irks and Quirks.

Chapter 6: “This Just Bugs Me!”.

Chapter 7: “Gosh! This Is Embarrassing!”.

Chapter 8: Startup Problems.

Chapter 9: Finding Lost Files and Things.

Chapter 10: Sounds Like Trouble.

Chapter 11: The Mystery of System Resources (and Memory Leaks).

Chapter 12: The Slow PC.

Chapter 13: Keyboard, Mouse, and Monitor Dilemmas.

Chapter 14: Printer Problems.

Chapter 15: Dealing with Disk Disaster.

Chapter 16: Correcting Graphics Disgrace.

Chapter 17: Internet Connection Mayhem.7

Chapter 18: Web Weirdness with Internet Explorer.

Chapter 19: E-Mail Calamities with Outlook Express.

Chapter 20: General Windows Disruption (Or, “Is This PC Possessed?”).

Chapter 21: Windows Can Be Your Friend.

Chapter 22: Shutdown Constipation.

Part III: Preventive Maintenance.

Chapter 23: Maintaining Your Disk Drives.

Chapter 24: Useful Tools and Weapons.

Chapter 25: The Benefits of Backup.

Part IV: The Part of Tens.

Chapter 26: The Ten Rules of Tech Support.

Chapter 27: Ten Dumb Error Messages.

Chapter 28: Ten Things You Should Never or Always Do.

Appendix: Windows Startup Program Reference.

Index.