E-book

MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272

ISBN: 978-0-7821-5107-7

E-book

480 pages

February 2006

US $25.99

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In-depth coverage of all exam topics
Practical information on supporting users and troubleshooting applications
Hundreds of challenging review questions
Leading-edge exam preparation software, including a test engine and electronic flashcards
Authoritative coverage of all exam objectives, including:
Exam 70-271:
- Installing a Windows Desktop Operating System
- Managing and Troubleshooting Access to Resources
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configuring and Troubleshooting the Desktop and User Environments
- Troubleshooting Network Protocols and Services
Exam 70-272:
- Configuring and Troubleshooting Applications
- Resolving Issues Related to Usability
- Resolving Issues Related to Application Customization
- Configuring and Troubleshooting Connectivity for Applications
- Configuring Application Security