"A first-rate book, well worth reading....Ann Lucas has taken years of research and reflection and distilled them into an easily understood, useful volume designed to help department chairs develop their leadership skills." --William E. Cashin, director, Center for Faculty Evaluation and Development, Kansas State University

"No else in the field has a background like Ann Lucas' (including clinical psychology and organizational development), and no else offers such knowledgeable guidance for chairs as motivators and mentors, as jugglers of difficult and unexpected situations, as action researchers who determine and document their own effectiveness. Highly recommAnded!" --Robert Boice, professor of pyschology, SUNY, Stony Brook