 Improving Performance: How to Manage the White Space in the Organization Chart, 2nd Edition
ISBN: 978-0-7879-0090-8
Hardcover
256 pages
May 1995, Jossey-Bass
US $50.00
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Preface
The Authors
1. Introduction: The Challenges Facing American Business
Part One: A Framework for Improving Performance
2. Viewing Organizations as Systems
3. Three Levels of Performance: Organizations, Process, and Job/Performer
Part Two: Exploring the Three Levels of Performance
4. The Organization Level of Performance
5. The Process Level of Performance
6. The Job/Performer Level of Performance
Part Three: Applying the Three Levels of Performance
7. Linking Performance to Strategy
8. Moving from Annual Programs to Sustained Performance Improvement
9. Diagnosing and Improving Performance: A Case Study
10. Redesigning Processes
11. Overcoming the Seven Deadly Sins of Process Improvement
12. Measuring Performance and Designing a Performance Management System
13. Managing Processes and Organizations as Systems
14. Designing an Organization Structure that Works
15. Creating a Performance-Based Human Resource Development Function
16. Developing an Action Plan for Performance Improvement
References
Bibliography
Index
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