 When Push Comes to Shove: A Practical Guide to Mediating Disputes
ISBN: 978-0-7879-0161-5
Hardcover
320 pages
October 1995, Jossey-Bass
US $45.00
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 1-2 days delivery time for paperbacks, and 3-5 days for hardcovers. The book is not returnable.
|
Part One : The Mediator's Mindset.
1. The Conflict Management Continuum.
2. How to Analyze a Dispute.
3. Gearing Up.
Part Two: Initial Contact.
4. Telephone Contact.
5. Setting the Table.
6. The Opening Meeting: Standard Agenda.
Part Three: Caucuses.
7. Caucus Checkpoints.
8. Case Examples.
9. The "One Text" Worksheet.
Part Four: Shuttle/Joint Meetings.
10. Planning the Next Round.
11. The SOS (Summaries, Offers, Summaries) Model.
12. Resolving Impasses.
Part Five: Closing.
13. Testing the Agreement/Declaring Impasse.
14. Drafting.
15. Adjournment and Other Ceremonies.
Part Six: Variations.
16. Mediating "On the Fly": One-Session Reconciliation.
Appendix A: Communications Skills Review.
Appendix B: Sample Ground Rules and Forms.
Appendix C: Professional Organizations.
Appendix D: Further Reading.
1. The Conflict Management Continuum.
2. How to Analyze a Dispute.
3. Gearing Up.
Part Two: Initial Contact.
4. Telephone Contact.
5. Setting the Table.
6. The Opening Meeting: Standard Agenda.
Part Three: Caucuses.
7. Caucus Checkpoints.
8. Case Examples.
9. The "One Text" Worksheet.
Part Four: Shuttle/Joint Meetings.
10. Planning the Next Round.
11. The SOS (Summaries, Offers, Summaries) Model.
12. Resolving Impasses.
Part Five: Closing.
13. Testing the Agreement/Declaring Impasse.
14. Drafting.
15. Adjournment and Other Ceremonies.
Part Six: Variations.
16. Mediating "On the Fly": One-Session Reconciliation.
Appendix A: Communications Skills Review.
Appendix B: Sample Ground Rules and Forms.
Appendix C: Professional Organizations.
Appendix D: Further Reading.
