 Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
ISBN: 978-0-7879-0162-2
Hardcover
272 pages
November 1995, Jossey-Bass
US $48.00
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CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.
