 Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
ISBN: 978-0-7879-0162-2
Hardcover
272 pages
November 1995, Jossey-Bass
US $48.00
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COPING WITH CONFLICT IN ORGANIZATIONS.
Organizational and Individual Responses to Conflict.
Conflict Management as a System.
The Emerging Use of ADR in Organizations.
IMPROVING CONFLICT MANAGEMENT SYSTEMS.
Interest-Based Dispute Systems Design.
Moving into the System: Entry and Contracting.
Looking at the Big Picture: Organizational Assessment.
Constructing Conflict Management Models: Design Architecture.
Building a Knowledge and Skill Base: Training and Education.
Getting Started: Implementation.
Motivating Others: Rewards and Incentives.
Figuring Out If It Works: Evaluation.
TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.
Taking the System as You Find It.
Having Tea with Your Demons: Resistance and Constraints.
Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.
Organizational and Individual Responses to Conflict.
Conflict Management as a System.
The Emerging Use of ADR in Organizations.
IMPROVING CONFLICT MANAGEMENT SYSTEMS.
Interest-Based Dispute Systems Design.
Moving into the System: Entry and Contracting.
Looking at the Big Picture: Organizational Assessment.
Constructing Conflict Management Models: Design Architecture.
Building a Knowledge and Skill Base: Training and Education.
Getting Started: Implementation.
Motivating Others: Rewards and Incentives.
Figuring Out If It Works: Evaluation.
TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.
Taking the System as You Find It.
Having Tea with Your Demons: Resistance and Constraints.
Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.
