 The Human Side of Change: A Practical Guide to Organization Redesign
ISBN: 978-0-7879-0216-2
Hardcover
176 pages
March 1996, Jossey-Bass
US $28.00
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Introduction: The Change Management Process.
AT THE STRATEGIC LEVEL: ORGANIZATIONWIDE CHANGE MANAGEMENT IMPERATIVES.
Teams: Building the Infrastructure for Effective Change.
Communications: Beating the Grapevine with an Open Two-Way Strategy.
Culture: Managing All the Components.
Leadership: Developing the Key Attributes for Leading Change.
AT THE GRASSROOTS LEVEL: IMPLEMENTING AND SUSTAINING CHANGE.
Set Goals.
Measure Performance.
Provide Feedback and Coaching.
Be Generous with Rewards and Recognition.
Conclusion: The Tough Questions of Change Management.
Appendixes: The Change Managers Toolkit.
Appendix A. Strategic Toolkit.
Appendix B. Implementation Toolkit.
Appendix C. Glossary of Terms.
Appendix D. Recommended Readings.
AT THE STRATEGIC LEVEL: ORGANIZATIONWIDE CHANGE MANAGEMENT IMPERATIVES.
Teams: Building the Infrastructure for Effective Change.
Communications: Beating the Grapevine with an Open Two-Way Strategy.
Culture: Managing All the Components.
Leadership: Developing the Key Attributes for Leading Change.
AT THE GRASSROOTS LEVEL: IMPLEMENTING AND SUSTAINING CHANGE.
Set Goals.
Measure Performance.
Provide Feedback and Coaching.
Be Generous with Rewards and Recognition.
Conclusion: The Tough Questions of Change Management.
Appendixes: The Change Managers Toolkit.
Appendix A. Strategic Toolkit.
Appendix B. Implementation Toolkit.
Appendix C. Glossary of Terms.
Appendix D. Recommended Readings.
