 Why Didn't You Say That in the First Place?: How to Be Understood at Work
ISBN: 978-0-7879-0344-2
Paperback
183 pages
April 1997, Jossey-Bass
US $18.00
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Part One: Why Nobody Understands You.
1. For Your Ears Only: Why Misunderstanding Is Normal.
2. Beyond Mind Reading: The Power of Strategic Talk.
Part Two: How You Can Increase the Odds in Your Favor.
3. When Words Are Deeds: Talk That Makes Work Happen.
4. Hearing Is Believing: Talk and the Written Word.
5. Differences That Make a Difference: Talking Across Stereotypes.
Part Three: What Your Organization Can Do to Help.
6. Building a Culture That Supports Understanding.
7. Communicating When Understanding Is Critical.
8. Creating a New Accountability.
1. For Your Ears Only: Why Misunderstanding Is Normal.
2. Beyond Mind Reading: The Power of Strategic Talk.
Part Two: How You Can Increase the Odds in Your Favor.
3. When Words Are Deeds: Talk That Makes Work Happen.
4. Hearing Is Believing: Talk and the Written Word.
5. Differences That Make a Difference: Talking Across Stereotypes.
Part Three: What Your Organization Can Do to Help.
6. Building a Culture That Supports Understanding.
7. Communicating When Understanding Is Critical.
8. Creating a New Accountability.
