Introduction.

Part 1. Interpersonal Trust.

The Behavioral Model of Interpersonal Trust.

Suggested Lecture Topics.

Part 2. Facilitator's Instructions for the Interpersonal Trust Survey (ITS).

Introduction to the ITS.

How to Administer the ITS.

Interpreting the Interpersonal Trust Survey.

Building Workshops Based on the ITS.

Technical Data and Research Findings for the ITS.

Suggestions for Further Research.

Part 3. Facilitator's Instructions for the Interpersonal Trust Survey-Observer (ITS-O).

Introduction to the ITS-O.

How to Administer the ITS-O.

Facilitator's Instructions for the Organizational Trust Survey (OTS).

Introduction to the OTS.

How to Prepare the Organization for the Trust Assessment.

Administration of the OTS.

Identifying Behaviors, Norms, and Policies to Improve Trust.

Technical Data for the OTS.

References.

Appendix A: Total Organization Responses to the OTS.

Appendix B: Matrix of Male Responses to the OTS.

Appendix C: Matrix of Responses by Members of the Drafting Department.

Appendix D: Statistical Procedure for Performing Mean Comparisons.

Appendix E: Blank Scoring Matrices.

Additional Material.

Overhead Masters.

Participant Handout: "The Behavioral Model of Interpersonal Trust".

Instructions for Using the Organizational Trust Survey Computation Diskette.

Computation Diskette for the Organizational Trust Survey.