 Fabled Service: Ordinary Acts, Extraordinary Outcomes
ISBN: 978-0-7879-0938-3
Paperback
144 pages
July 1997, Jossey-Bass
US $19.95
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Foreword
Introduction
1. The Road to Fabled Service
2.Fabled Service is a Way of Life
3. Fabled Service is Defined by the Customer
4.Fabled Service is Everyone's Job
5. Fabled Service is Designed into the System
6. Fabled Service is Inseparable from Integrity
7. Fabled Service is Empowered by Leadership
Introduction
1. The Road to Fabled Service
2.Fabled Service is a Way of Life
3. Fabled Service is Defined by the Customer
4.Fabled Service is Everyone's Job
5. Fabled Service is Designed into the System
6. Fabled Service is Inseparable from Integrity
7. Fabled Service is Empowered by Leadership
