CAROLE S. NAPOLITANO is founder and president of Synergies, a firm that provides education and consulting services in leadership, management, and organizational development. NASA, the Federal Judicial Center, the University of Maryland, Freddie Mac, Okidata, and State Farm Insurance are among her many public- and private-sector clients. Skilled in designing and facilitating learning experiences for managers, leaders, and teams, Napolitano focuses on helping organizations explore new models of effectiveness and enlarging their capacity for growth and change. LIDA J. HENDERSON is program manager for Xerox Corporation's corporate management education and training group. During her twenty-four-year tenure with Xerox, she has been integral to the development and implementation of leading-edge management and personal development training for employees at every corporate level.