Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations
October 1997, Pfeiffer
You'll learn first how to identify the types of difficult participants, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Finally, you'll learn the steps of each technique and how to achieve maximum results.
Learn to deal with "difficult participant" types such as:
* The Latecomer
* The Preoccupied
* The Introvert
* The Domineering . . . and more!
Don't let difficult participants get the best of you. Maximize the learning potential in all your training sessions with Dealing with Difficult Participants!
What (or Who) Is a Difficult Participant?
Cell Phones and Beepers.
The Apple Polisher.
The Substance Abuser.
Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations (US $42.00)
Total List Price: US $108.00
Discounted Price: US $81.00 (Save: US $27.00)