Workbook for Seamless Government: A Hands-on Guide to Implementing Organizational ChangeISBN: 978-0-7879-4035-5
Paperback
203 pages
May 1998, Jossey-Bass
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Part 1: Preparing for Real Change.
1. Overview of Seamless Government Concepts.
2. Preconditions for Major Change.
3. Key Roles When Redesigning.
4. The Steering Team's Leadership.
Part 2: Redesigning Your Work Processes.
5. Four Steps to Redesigning Key Processes.
6. Mapping the Current Process.
7. Establishing Desired Outcomes.
8. Setting Your Stretch Objective.
9. Designing with a Clean Sheet.
Part 3: Keys to Successful Implementation.
10. Writing an Making Your Business Case.
11. Communicating and Marketing Your Project.
12. Building a Bridge from Design to Implementation.
1. Overview of Seamless Government Concepts.
2. Preconditions for Major Change.
3. Key Roles When Redesigning.
4. The Steering Team's Leadership.
Part 2: Redesigning Your Work Processes.
5. Four Steps to Redesigning Key Processes.
6. Mapping the Current Process.
7. Establishing Desired Outcomes.
8. Setting Your Stretch Objective.
9. Designing with a Clean Sheet.
Part 3: Keys to Successful Implementation.
10. Writing an Making Your Business Case.
11. Communicating and Marketing Your Project.
12. Building a Bridge from Design to Implementation.
