Managing Diversity in Health Care: Proven Tools and Activities for Leaders and Trainers

"This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers, and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly Andorse this excellent book written by these outstanding authors." (Donald R. Oxley, vice president and executive director, Kaiser Permanente)

"A superb and complete reference guide on cultural diversity. This book provides insight into why health care providers do not reach their potential in differentiating themselves in the health care marketplace. Should be read by all health care providers--a side of health care that is all too often forgotten." (James T. Yoshioka, president, MedCenters Division)

"Managing Diversity in Health Care tackles a difficult topic that can no longer be considered optional for any health care professional. The authors have done an excellent job balancing theory, facts, and statistics with an understanding of the 'cultural software' we all possess. This book forces us, as health care professionals, to question the assumptions we have about our patients and offers concrete suggestions and resources for fighting against stereotypes in our work." (Kathryn Johnson, CEO, The Healthcare Forum)