Managing Diversity in Health Care: Proven Tools and Activities for Leaders and Trainers
May 1998, ©1998, Jossey-Bass
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"A superb and complete reference guide on cultural diversity. This book provides insight into why health care providers do not reach their potential in differentiating themselves in the health care marketplace. Should be read by all health care providers--a side of health care that is all too often forgotten." (James T. Yoshioka, president, MedCenters Division)
"Managing Diversity in Health Care tackles a difficult topic that can no longer be considered optional for any health care professional. The authors have done an excellent job balancing theory, facts, and statistics with an understanding of the 'cultural software' we all possess. This book forces us, as health care professionals, to question the assumptions we have about our patients and offers concrete suggestions and resources for fighting against stereotypes in our work." (Kathryn Johnson, CEO, The Healthcare Forum)
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