 The Reinventing Government Workbook: Introducing Frontline Employees to Reinvention
ISBN: 978-0-7879-4100-0
Paperback
109 pages
July 1998, Jossey-Bass
US $33.00
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Introduction.
Module I: Clarifying Your Purpose.
Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy.
Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations.
Principle 3. Anticipatory Government: Prevention Rather Than Cure.
Module II: Enhancing Your Performance.
Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs.
Principle 5. Competitive Government: Injecting Competition into Service Delivery.
Principle 6. Enterprising Government: Earning Rather Than Spending.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork.
Principle 8. Community-Owned Government: Empowering Rather Than Serving.
Module IV: Increasing Your Leverage.
Principle 9. Catalytic Government: Steering Rather Than Rowing.
Principle 10. Market-Oriented Government: Leveraging Change Through the Market.
Module I: Clarifying Your Purpose.
Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy.
Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations.
Principle 3. Anticipatory Government: Prevention Rather Than Cure.
Module II: Enhancing Your Performance.
Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs.
Principle 5. Competitive Government: Injecting Competition into Service Delivery.
Principle 6. Enterprising Government: Earning Rather Than Spending.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork.
Principle 8. Community-Owned Government: Empowering Rather Than Serving.
Module IV: Increasing Your Leverage.
Principle 9. Catalytic Government: Steering Rather Than Rowing.
Principle 10. Market-Oriented Government: Leveraging Change Through the Market.
