Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient ComplianceISBN: 978-0-7879-4797-2
Paperback
288 pages
September 2000, Jossey-Bass
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Drawing on the author's wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.
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Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance (US $60.00)
-and- Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (US $60.00)
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