Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
September 2000, Jossey-Bass
Ten Reasons You Need To Read This Book.
Tips To Keep New Patients and Build Your Practice.
Patient Personalities and How They Affect Your Practice.
Louder Than Words: What Your Body Language Says To Patients.
Listening Techniques For Faster, More Accurate Diagnoses.
Giving Clearer Explanations Generally.
Communicating About Medications.
Effectively Interacting With the Patient's Family.
Communicating Across Borders and Language Barriers.
Shining Up Your Professional Image.
CME Information and Tests.
Bibliography and References.
LANNY R. COPELAND is past President and Chair of the Board of the American Academy of Family Physicians, as well as vice president of Primary Care Development at Phoebe Putney Health Systems in Albany, Georgia.
—John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School
"This book's concise, direct approach will enable physicians to
communicate more effectively and efficiently with their patients-a
must in today's managed care dominated healthcare
—Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA
"Having spent the last thirty years defAnding physicians and
hospitals in medical malpractice cases, I say without hesitation
that this book is a 'must read' for today's overworked and
—Maurice J. Garvey, J.D., defense malpractice attorney
"Superbly practical. Each chapter contains pearls you can use
today. Explores the important role poor communication plays in
treatment failure. . . .Give[s] us practical ways to avoid
misdiagnosis and improve compliance."
—Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare
"The only book that applies the medical model to communication
techniques. . . .This book will help physicians, nurses, indeed,
all clinicians, communicate more efficiently with patients-and with
everyone else in their lives, too!"
—Margaret G. McMahon, training manager, CIGNA University
"This handbook breaks through the friction and fog in so much
health mis-communication. . . . The book gives us tools, good tips,
and common sense. Desmond and Copeland don't waste your time, but
alert you to listening skills, the vocal cues, the body language of
—Brent Baker, dean and professor of communication, Boston University
"As a resource, this book can be used time and again for doctors
who struggle with the many challenges that prevent connecting with
a patient, and in turn impede the healing process."
—Marilyn K. Yager, executive director, The Kenneth B. Schwartz Center
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