"The Making of a Mediator has been worth waiting for. This work provides a structure and methodology for those committed to the artful practice of mediation, or for that matter, the pursuit of any profession." (Robert D. Benjamin, M.S.W., J.D., Mediation and Conflict Management Services)

"Michael Lang and Alison Taylor lead us on a journey inside the mediator's head, charting territory and options previously undiscovered by most mediators. They offer assistance to all mediators to take their practice and mediation itself to the next level. Bravo!" (James C. Melamed, J.D., cofounder, Mediation Information and Resource Center)

"In this book, practicing mediators will learn how to unleash talents they didn't know they had and how to keep replicating their successes for years to come." (Sylvia McMechan, professor, Master of Arts Program in Conflict Analysis and Management at Royal Roads University; former executive director, The Network)

"An engaging and easy-to-use manual for all peacemakers and conflict resolvers to further their own and others' practices. I encourage every practitioner and trainer to incorporate these tools into their practices." (Juliana Birkhoff, director, Center for Research and Education, RESOLVE)