"E-commerce is no longer something that will happen in the future--it is here today. Higher education leaders want help navigating the transition. Katz and Oblinger have brought together the strategic and tactical issues that we need to address." (Elson S. Floyd, president, Western Michigan University)

"Many college and university administrators have wondered how e-commerce fits into their institutional strategy. This guidebook will help higher education institutions leverage technology to deliver enhanced services in a cost-effective manner." (Steven W. Relyea, vice chancellor, business affairs, University of California, San Diego)

"Information technologies are now making it possible for us to rethink how college and university services can be delivered. Putting an 'E' in front of every activity does not always suggest an effective strategy or agAnda. This volume goes well past the rhetoric of the Internet and provides helpful guidance to those responsible for administering higher education." (Richard P. West, executive vice chancellor and CFO, The California State University)

"Information technology is transforming campus operations, alumni relations, and the business of running a university. This book is a great navigation guide for the choppy seas of change--and opportunity--as the Internet entwines our ivy-covered walls." (Gregory C. Farrington, president, Lehigh University)