Renegotiating Health Care: Resolving Conflict to Build Collaboration
September 1999, Jossey-Bass
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"This book is an outstanding source for understanding the forces acting on American health care, the conflicts they create, and the strategies for productively dealing with them." (Edward A. Dauer, president, National Center for Preventive Law; dean emeritus, University of Denver College of Law)
"I turn to Renegotiating Health Care as a regular reference and guide. The changes and challenges in health care today require a proficient understanding of the pragmatic and tactful methods taught in this book." (Karen Shoos Lipton, J.D., chief executive officer, American Association of Blood Banks)
"The ample use of clear and relevant examples to illustrate principles and techniques make this book a powerful learning tool. Professionals reading it will surely find many of their own life experiences reflected in the series of stories." (Journal of the American Nursing Association)
"Renegotiating Health Care offers a set of practical tools for navigating the turbulent waters of health care collaboration. Since change is as certain as conflict, skill at eliciting commitment to a shared purpose and orchestrating efforts to achieve it is an essential quality of leadership." (American Journal of Public Health)
"The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book." (New England Journal of Medicine)
"The best thing I can say about a book is that it is interesting, and this one qualifies. Yes, it has a lot of theory, but it is beautifully fleshed out with vivid real or hypothetical case studies. These make the book very practical in spite of its conceptual basis." (Barbara Barnum, RN, Ph.D., Editor, Nursing Leadership Forum)
"Altogether this is a fun book, which is also practical and has some new ideas. I think both new and old managers will get something from it." (Barbara Barnum, RN, Ph.D., Editor, Nursing Leadership Forum)
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