"In an era of increased accountability, this volume is a must read for anyone interested in understanding and developing assessments that can demonstrate the efficacy of their programs and services. A perfect sequel to Assessment in Student Affairs." --Charles C. Schroeder, vice chancellor for student affairs, University of Missouri-Columbia

"This essential companion to Assessment in Student Affairs describes assessment tools and a step-by-step approach for use in any student affairs unit. The treatment of cost effectiveness as a component to program assessment is particularly helpful." --Trudy W. Banta, vice chancellor for planning and institutional improvement, Indiana University-Purdue University Indianapolis

"If you liked their first book, you will absolutely love this one. Schuh and Upcraft strike it rich again by providing practical and proven strategies for getting assessment done. They tell us when, where, how, and why we should conduct assessments differently within a wide variety of student service departments. Read and apply!" --Gary R. Hanson, professor, Educational Leadership and Policy Studies, Arizona State University

"The first edition of Assessment in Student Affairs was an important resource for faculty who teach good assessment practices. This volume is an even more comprehensive and useful teaching tool that can benefit every student in the field." --Michael J. Cuyjet, associate professor, University of Louisville

"...should be required reading for every student affairs practitioner." (Journal of Higher Education, July 3, 2002)