Satisfying Internal Customers First! Richard Y. Chang, P. Keith Kelly ISBN: 978-0-7879-5082-8 Paperback 104 pages June 1999, Pfeiffer US $25.00 Add to Cart This price is valid for United States. Change location to view local pricing and availability. This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 2-3 days delivery time. The book is not returnable.