JANE MAGRUDER WATKINS is a past chair of the board of the NTL Institute for Applied Behavioral Science and a founding member of Appreciative Inquiry Consulting. In her thirty-five years in the field of organization development she has worked with a wide range of private, public, and government organizations, including Avon, GTE, Detroit Edison, SmithKline Beecham, ScottishPower, and more than 200 international organizations in nearly 50 countries.

BERNARD J. MOHR is president of The Synapse Group, Inc., and co-founder of Appreciative Inquiry Consulting as well as co-creator of Whole System Design (WSD), an approach integrating changes to culture, work processes and systems. His clients have included AT&T, British Airways, BP, Coca Cola USA, Exxon, L. L. Bean, the Internal Revenue Service and the Episcopal Church.