 Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
ISBN: 978-0-7879-5251-8
Paperback
176 pages
July 2000, Jossey-Bass
US $45.00
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. |
Visit Wiley's Higher Education Site for:
Instructors may request an evaluation copy for this title.
|
KRISTIN BAIRD 's 20 years experience as a health care marketing and communications consultant, administrator, and registered nurse have shaped a keen understanding of customer service from a variety of perspectives. A facilitator, speaker, and writer, Ms. Baird conducts focus groups and management training sessions on a variety of health care issues.
Buy Both and Save 20%!
|
Buy Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
(List Price: US $45.00)
with Guide to Effective Staff Development in Health Care Organizations: A Systems Approach to Successful Training (List Price = US $60.00) Cannot be combined with any other offers. Learn more. |
