 
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
ISBN: 978-0-7879-5251-8
Paperback
176 pages
July 2000, ©2000, Jossey-Bass
US $55.00
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. |
Contact a Wiley Sales Rep
Instructors may request an evaluation copy for this title.
|
List of Figures and Tables.
About the Author.
Preface.
Acknowledgements.
Why Customer Service.
Setting Your Course - Senior Leadership that Takes the Wheel.
Championing Buy-In and Ownership - You Can't Do It Alone.
Where Are You Now? - Establishing Your Baseline.
Creating Meaningful Standards to Live By.
The Training Sessions - Getting Everyone on the Same Page.
Keeping the Effort Alive.
Customer Service Pointers for Physicians.
A Message for Nurses.
Measuring Results.
Index.
Buy Both and Save 25%!
|
Buy Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
(List Price: US $55.00)
with Guide to Effective Staff Development in Health Care Organizations: A Systems Approach to Successful Training (List Price = US $68.00) Cannot be combined with any other offers. Learn more. |
Share This
