CLINT O. LONGENECKER is the Stranahan Distinguished Professor of Management in the College of Business Administration at the University of Toledo. He has extensive business experience in both the United States and abroad specializing in performance improvement. He also teaches in the Executive Education Program at the University of Michigan Business School. JACK L. SIMONETTI is an adjunct professor of executive education at the University of Michigan Business School and professor emeritus of management at the University of Toledo. Prior to his academic career, he had extensive experience in HR and employee relations with the BF Goodrich Company.