 Customer.Community: Unleashing the Power of Your Customer Base
ISBN: 978-0-7879-5621-9
Hardcover
288 pages
April 2002, Jossey-Bass
US $26.95
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Drew Banks is an independent management consultant and former vice president of Community at ThirdAge Media. He has also served as director of Worldwide Performance Support and Employee Communications for SGI. Kim Daus is director of organization learning and communication at Intuit and former vice president of content and community at ThirdAge Media. Banks and Daus are co-authors (with Markos Kounalakis) of Beyond Spin: The Power of Strategic Corporate Journalism (Jossey-Bass, 2000).
