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Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior

Robert G. Lord (Editor), Richard J. Klimoski (Editor), Ruth Kanfer (Editor)
ISBN: 978-0-7879-5736-0
544 pages
April 2002, Pfeiffer
Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior (0787957364) cover image


After years of neglect, organizational research has increasingly focused on emotions at work. This book is the first to bring together recent findings in one place and present a solid industrial/organizational research perspective on this complex area of inquiry. Emotions in the Workplace offers a concise, scholarly introduction to new developments and an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more.
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Table of Contents

Foreword (Neal Schmitt).


The Contributors.

Part One: Conceptual Foundations and Measurement.

1. Emotions and Organizational Behavior (Robert G. Lord, Ruth Kanfer).

2. Conceptual and Empirical Foundations for the Study of Affect at Work (Howard M. Weiss).

3. Emotion: Models, Measures, and Individual Differences (Randy J. Larsen, Ed Diener, Richard E. Lucas).

Part Two: Individual and Multiperson Regulatory Processes.

4. An Information Processing Framework for Emotional Regulation (Robert G. Lord, Jennifer L. Harvey).

5. Emotional Regulation in Individuals and Dyads: Causes, Costs, and Consequences (S. Douglas Pugh).

6. Affect Regulation in Groups and Teams (Jennifer M. George).

Part Three: Applications to Applied Problems.

7. Office Sneers, Snipes, and Stab Wounds: Antecedents, Consequences, and Implications of Workplace Violence and Aggression (Theresa M. Glomb, Piers D. G. Steel, Richard D. Arvey).

8. The Emotion Regulation Behind the Customer Service Smile (Alicia A. Grandey, Analea L. Brauburger).

9. Courage and Work: Breaking Routines to Improve Performance (Monica C. Worline, Amy Wrzesniewski, Anat Rafaeli).

10. Feeling Your Way: Emotions and Organizational Entry (Blake E. Ashforth, Alan M. Saks).

11. International Perspectives on Emotion and Work (P. Christopher Earley, Clare Anne Francis).

12. An Emotional Examination of the Work-Family Interface (Shelley M. MacDermid, Brenda L. Seery, Howard M. Weiss).

Part Four: Integration and Future Research 429

13. Emotion Regulation: Command and Control of Emotion in Work Life (Ruth Kanfer, Tracy M. Kantrowitz).

14. Affect and Work: Looking Back to the Future (Ruth Kanfer, Richard J. Klimoski).

Name Index.

Subject Index.
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Author Information

Robert G. Lord is professor and chair of the Department of Psychology at the University of Akron. Richard J. Klimoski is professor of psychology, director of the Center for Behavioral and Cognitive Studies, and associate dean, College of Arts and Sciences, George Mason University. Ruth Kanfer is professor of psychology in the School of Psychology at the Georgia Institute of Technology.
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