 Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training
ISBN: 978-0-7879-6035-3
Hardcover
320 pages
August 2002, Pfeiffer
US $58.00
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Instructors may request an evaluation copy for this title.
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List of Exhibits, Tables, and Figures.
CD-ROM Contents.
Preface.
Introduction.
Chapter 1: Evaluation as a Strategy.
The Business Model.
Planning and Strategy.
Customers and Customer Relationships.
Product Portfolio.
Vendors, Contractors, and Off-the-Shelf Programs.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 2: Why Measure Effectiveness and Efficiency.
Effectiveness and Efficiency.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Note.
Chapter 3: How to Measure Effectiveness.
External Measures.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 4: How to Measure Efficiency.
Internal Measures.
Cost Drivers.
Formative Evaluation.
How to Find Internal Measures.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Note.
Chapter 5: How to Measure Hard and Soft Skills.
Skills and Requirements.
Hard and Soft Skills.
Performance System.
Domain and Level.
Context.
Variance.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 6: How to Measure Required and Mandated Programs.
Required Training.
Required Training Measures.
Proficiency and the Role of Training.
Mandated Training.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 7: How to Measure Elective Training and Employee Relations Programs.
Elective Training.
Human Resource Sponsored Programs.
Management Sponsored or Championed Programs.
Programs Based on a Perceived Need.
Measuring Probability of Adoption and Long-Term Change.
Programs That Inform.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 8: How to Evaluate Delivery Alternatives.
The Driver.
The Criteria.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 9: How to Sample People and Documents.
Measurement Plan.
Precision and Cost.
Population and Sampling.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 10: How to Collect Data.
Interviews.
Group Data-Gathering Processes.
Group Dynamics.
Direct Observations.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 11: How to Analyze Data Using Descriptive Statistics.
Quantitative and Qualitative Data.
Surveys.
Nominal Group Data.
Critical-Incident Questions.
Group Dynamics.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 12: How to Analyze Data Using Inferential Statistics.
Inferential Statistics.
Correlations.
Comparing Results with Expectations.
Pre- and Post-Comparisons.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Index.
About the Author.
How to Use the CD-ROM.
CD-ROM Contents.
Preface.
Introduction.
Chapter 1: Evaluation as a Strategy.
The Business Model.
Planning and Strategy.
Customers and Customer Relationships.
Product Portfolio.
Vendors, Contractors, and Off-the-Shelf Programs.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 2: Why Measure Effectiveness and Efficiency.
Effectiveness and Efficiency.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Note.
Chapter 3: How to Measure Effectiveness.
External Measures.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 4: How to Measure Efficiency.
Internal Measures.
Cost Drivers.
Formative Evaluation.
How to Find Internal Measures.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Note.
Chapter 5: How to Measure Hard and Soft Skills.
Skills and Requirements.
Hard and Soft Skills.
Performance System.
Domain and Level.
Context.
Variance.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 6: How to Measure Required and Mandated Programs.
Required Training.
Required Training Measures.
Proficiency and the Role of Training.
Mandated Training.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 7: How to Measure Elective Training and Employee Relations Programs.
Elective Training.
Human Resource Sponsored Programs.
Management Sponsored or Championed Programs.
Programs Based on a Perceived Need.
Measuring Probability of Adoption and Long-Term Change.
Programs That Inform.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 8: How to Evaluate Delivery Alternatives.
The Driver.
The Criteria.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 9: How to Sample People and Documents.
Measurement Plan.
Precision and Cost.
Population and Sampling.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Chapter 10: How to Collect Data.
Interviews.
Group Data-Gathering Processes.
Group Dynamics.
Direct Observations.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 11: How to Analyze Data Using Descriptive Statistics.
Quantitative and Qualitative Data.
Surveys.
Nominal Group Data.
Critical-Incident Questions.
Group Dynamics.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Chapter 12: How to Analyze Data Using Inferential Statistics.
Inferential Statistics.
Correlations.
Comparing Results with Expectations.
Pre- and Post-Comparisons.
Missteps.
Tips and Techniques.
Summary.
Where to Learn More.
Notes.
Index.
About the Author.
How to Use the CD-ROM.
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