 The Jossey-Bass Academic Administrator's Guide to Conflict Resolution
ISBN: 978-0-7879-6053-7
Paperback
128 pages
December 2003, Jossey-Bass
US $27.00
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Preface.
About the Authors.
1. Understanding conflict.
2. A framework for conflict analysis.
3. Intrapersonal conflict: the impact of stress and negative thinking.
4. Interpersonal conflict: Helping people who don’t get along.
5. Intragroup conflict: the academic administrator as team leader.
6. Intergroup conflict: conflict on a larger scale.
7. Conflict intervention.
8. Collaborating with other departments to manage conflict.
Recommended Reading.
Index.
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