LIST OF DIAGRAMS.

INTRODUCTION: COACHING IS HOT!

PART I: TRANSFORMING INDIVIDUALS.

1. THE JOURNEY:WHAT IS MASTERFUL COACHING?

A Journey, Not a Destination.

The Five Compass Points of Masterful Coaching: Mapping the Territory.

2. BECOMING A MASTERFUL COACH: A COACH IS SOMETHING THAT YOU "BE".

Part One: It's Who You Are Being, Not Just Technique.

Part Two: Masterful Coaching Is a Matter of Distinction.

A Seven-Step Methodology for Calling Yourself Forth as a Masterful Coach.

3. COACHING HAPPENS IN CONVERSATIONS: THE POWER OF CONVERSATION.

Coaching Conversations Are Special Conversations in Our Culture.

A Seven-Cap Coaching Conversation System.

A Success Formula for Powerful Coaching Conversations.

4. MASTERFUL COACHING IS TRANSFORMATIONAL:TRIPLE LOOP LEARNING.

Transformational Learning: Life as a Narrative.

Coaching Leaders-Triple Loop Learning.

Mastering the Definitions and Distinctions of Triple Loop Learning.

Rut Stories and River Stories.

The Myth of Icarus.

5. COACHING EXECUTIVES AND LEADERS AT ALL LEVELS: A POWERFUL, STEP-BY-STEP MODEL.

Take 'Em Out and Shoot 'Em.

Masterful Coaching for Leaders-The Method.

PART II: TRANSFORMING GROUPS.

6. REINVENTING THE ORGANIZATION: BEING THE SOURCE OF A NEW FUTURE.

Guiding Principles of Organization Reinvention.

Masterful Coaching-The Method for Organizational Reinvention.

7. BUILDING SHARED UNDERSTANDING: MASTERING THE ART OF CREATIVE COLLABORATION.

Coaching Groups to Transform How They Think and Work Together.

The CollabLab Process-A Three-Step Model That Works Every Time.

Coaching in the CollabLab.

How to Be a Skilled Facilitator of Collaborative Conversations Every Day.

A Coach Is First and Foremost a Teacher.

8. RECOGNIZING AND DISPERSING POSTURING AND DEFENSIVENESS: TOOLS FOR EMPOWERING INDIVIDUALS AND GROUPS.

Defensive Thinking and Behavior for Avoiding Threat and Embarrassment.

The Power of Discussing the Undiscussable.

The Source of Defensive Routines.

Euro Bank: A Scenario of Defensive Routines.

Strategies for Eliminating Defensive Routines.

Bob Putnam on Facilitating Defensive Routines.

Roger Schwarz on Eliminating Defensive Routines.

Tools Can Create New Possibilities.

9. GO FOR RESULTS NOW! BREAKTHROUGH GOALS AND TECHNIQUES.

Stretch Goals,Yearning, and Learning.

Guidelines for Coaching People and Groups to Produce a Breakthrough.

Triggering Breakthrough Thinking at Engelhard Corporation.

Going for Breakthrough.

The Breakthrough Technique.

Launching the Breakthrough Technique.

Action Learning.

The Breakthrough Technique at Dun & Bradstreet.

PART III: THE SECRETS OF MASTERFUL COACHES.

10. TO CAUSE PEOPLE'S SUCCESS: COACH THEM TO UNDERSTAND THE UNWRITTEN RULES OF THE GAME.

The Power of Rules in Our Lives.

A Coaching Method for Uncovering and Realigning the Unwritten Rules.

In Conclusion.

11. TO PROVIDE MEANINGFUL FEEDBACK: RIP THE BLINDERS OFF SO PEOPLE SEE THEMSELVES AS OTHERS SEE THEM.

An Alchemical Chamber of Personal and Organizational Transformation.

A Method for Unfreezing,Transforming, and Refreezing People's Leadership Style.

A Coach Is a Grounded Observer: Guiding Ideas for Giving Feedback.

Using Action Maps to Provide Meaningful Feedback in Groups.

In Conclusion.

12. TO TEACH NEW SKILLS AND CAPABILITIES: COACH OTHERS TO STUDY AND PRACTICE.

Five Essential Skills That Often Show Up as Missing.

A Methodology for Building New Skills and Capabilities.

Move Between Performance and the Practice Field.

Practice Field Assignments.

13. TO GET PEOPLE TO BRING THEIR WHOLE SELVES TO WORK: GIVE THEM AN OPPORTUNITY TO MAKE A DIFFERENCE.

A Nontraditional Perspective.

A FINAL REFLECTION.

NOTES.

ABOUT THE AUTHOR.

INDEX.