 The Indispensable Health Care Manager: Success Strategies for a Changing Environment
ISBN: 978-0-7879-6101-5
Hardcover
288 pages
March 2002, Jossey-Bass
US $50.00
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Preface.
Acknowledgments.
The Authors.
1 Beyond the Willing-and-Able Manager.
2 From Provider Orientation to Customer Obsession.
3 From Silo Thinking to Organizational Perspective.
4 From Directing to Coaching.
5 From Status Quo to Courage, Risk, and Change.
6 From Busyness to Results.
7 From Telling to Facilitating Dialogue.
8 From Protecting Turf to Building Relationships.
9 From Function Manager to Business Leader.
10 From Employee-as-Expendable to Employee-as-Precious.
11 From Pressure and Overwork to Balance and Perspective.
12 Becoming the Indispensable, Gratified Manager.
References.
Index.
Acknowledgments.
The Authors.
1 Beyond the Willing-and-Able Manager.
2 From Provider Orientation to Customer Obsession.
3 From Silo Thinking to Organizational Perspective.
4 From Directing to Coaching.
5 From Status Quo to Courage, Risk, and Change.
6 From Busyness to Results.
7 From Telling to Facilitating Dialogue.
8 From Protecting Turf to Building Relationships.
9 From Function Manager to Business Leader.
10 From Employee-as-Expendable to Employee-as-Precious.
11 From Pressure and Overwork to Balance and Perspective.
12 Becoming the Indispensable, Gratified Manager.
References.
Index.
