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Click to Close Larger Image Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation Michael D. Johnson, Anders Gustafsson ISBN: 978-0-7879-6156-5 Hardcover 208 pages May 2003, Jossey-Bass US $32.95 Add to Cart This price is valid for United States. Change location to view local pricing and availability. View Most Recent Edition of This Title Other Available Formats: Adobe E-Book

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