Creating the Project Office: A Manager's Guide to Leading Organizational Change
February 2003, Jossey-Bass
The Authors and Contributors xvii
PART ONE: CREATING THE CONDITIONS FOR CHANGE 1
1 Leading Organizational Change 7
2 Clear Danger: Creating a Sense of Urgency and Economic Value 33
3 Powerful Forces: Building a Guiding Coalition 53
4 Focus: Developing and Communicating the Project Office Vision and Strategy 83
5 Tell the Tale: Harnessing Internal Support 109
Robert Storeygard, 3M
PART TWO: MAKING CHANGE HAPPEN 125
6 Contact: Managing the Change 129
7 Implementing the Project Office: Case Study 167
Alfonso Bucero, PMP
8 Keep Moving: Getting Your Arms Around Chaos 197
Colonel Gary LaGassey, USAF
9 In or Out? Staffing and Operating the Project Office 219
PART THREE: MAKING CHANGE STICK 245
10 Looking Forward: Embedding Project Practices in the Culture of the Organization 249
Dennis Cohen, Strategic Management Group
11 The Tale We Tell 277
Appendix: Templates for Project Office Planning 291
Robert J. Graham is an independent project management consultant and senior associate with the Strategic Management Group. Graham was a senior staff member at the Management and Behavioral Sciences Center at the Wharton School, University of Pennsylvania. He taught in the MBA and Ph.D. programs and the Wharton Effective Executive program. Graham and Englund coauthored Creating an Environment for Successful Projects (Jossey-Bass).
Paul C. Dinsmore is president of Dinsmore Associates, an international management consulting and training firm. He is certified as PMP-- Project Management Professional -- and received the Distinguished Contributions and Fellow Awards from the Project Management Institute, where he is also on the Board of the Educational Foundation. He is the author of eight books, including Winning in Business with Enterprise Project Management.
— Dalton Weekley, President, Human Systems Knowledge Networks, Inc.
"These authors have scored again with the latest evolution of their collective insight. This text will serve a broad audience spanning both academic and industry needs— anyone seeking a solid framework for launching project management initiatives now has a new, valuable reference and implementation guide."
— Ray M. Haynes, director, University Alliances Technology Development, office of the chief engineer, TRW Space Electronics, and retired professor of engineering management, Cal Poly University
"If you are a practicing project or program manager faced with the challenge of driving a multi-organizational complex project, this book is for you. While not providing exactly a how-to recipe, Englund and his colleagues describe from personal experience what works and what remarkable results can be achieved with passion, persistence and good upper management sponsorship."
— Peter Rosenbladt, Hewlett-Packard R&D; Manager (retired)
"What's a project office and why do you want one? Different
organizations are at different points along a continuum on the use
and acceptance of project offices. While there is no simple or
secret answer to creating a project office and leading
organizational change, Englund, Graham, and Dinsmore construct a
compelling case that the process of implementing a project office
will, itself, be a catalyst for organizational change."
— Arnold M. Epstein, Office of Project Management and Engineering Support, United States National Nuclear Security Administration