 Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals
ISBN: 978-0-7879-6434-4
Hardcover
432 pages
April 2003, Jossey-Bass
US $58.00
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. |
Instructors may request an evaluation copy for this title.
|
Preface.
Part One: The Evolution of Conflict Management Systems.
1. Introduction: The Emergence of Conflict Management.
2. Forces of Change: The Transformation of the Social Contract in the Workplace.
3. The Rise of Alternative Dispute Resolution.
4. New Strategies of Conflict Management: The Emergence of a New Paradigm.
Part Two: The Establishment of Conflict Management Systems.
5. Design of Conflict Management Systems: Internal Features.
6. Design of Conflict Management Systems: External Features.
7. Implementation of Conflict Management Systems.
8. Evaluation of Conflict Management Systems.
Part Three: The Future of Conflict Management Systems.
9. Barriers to the Growth of Conflict Management Systems.
10. The Future of Workplace Dispute Resolution.
Appendix A: A List of Corporations and Other Organizations Studied by the Authors and Referred to in This Book.
Appendix B: Glossary of Terms.
Notes.
References.
About the Authors.
Index.
Buy Both and Save 20%!
 |
+ |  |
Buy Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals
(List Price: US $58.00)
with The Mediation Process: Practical Strategies for Resolving Conflict, 3rd Edition Revised (List Price = US $50.00) Cannot be combined with any other offers. Learn more. |
