 Zero Defect Hiring: A Quick Guide to the Most Important Decisions Managers Have to Make
ISBN: 978-0-7879-6496-2
Paperback
144 pages
April 2003, Pfeiffer
US $14.95
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Preface.
Acknowledgments.
Chapter 1: Before You Start Hiring, Have a Plan.
Chapter 2: Paint a Picture of the Perfect Hire.
Chapter 3: Write a Motivating Ad.
Chapter 4: Read, but Don’t Rely on, Resumes.
Chapter 5: Always Create a Pool of Candidates.
Chapter 6: Use Recruiters to Raise the Quality of the Hiring Process.
Chapter 7: Differentiate Talent and Ability from Skill and Experience.
Chapter 8: Interview on Behavior and Experiences, Not on Hypotheses.
Chapter 9: Conduct a Structured Interview.
Chapter 10: Follow Legal and Ethical Guidelines in Hiring.
Chapter 11: Sell the Company to the Candidate.
Chapter 12: Red Flags in the Process Cannot Be Ignored.
Chapter 13: Increase Your Knowledge of the Candidate Through Tests, Trials, Role Plays, and Projects.
Chapter 14: Always Check References.
Chapter 15: Share Decisions on Hiring.
Chapter 16: Act with a Sense of Urgency.
Chapter 17: Negotiate Terms and Make an Offer.
Appendix A: Resume Comparison.
Appendix B: Sample Reference Check Sheet.
Further Reading on Recruiting and Hiring.
Index.
About the Author.
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