Acknowledgments.

Introduction: Getting the Most from This Resource.

PART 1: The Challenge.

Chapter 1: Full-Scope Evaluation: Raising the Bar.

Evaluation: The Full Scope.

Comparing the Four Types of Evaluation.

Evaluation: Full-Scope Model.

Challenges to Full-Scope Evaluation.

Chapter 2: Confirmative Evaluation: A Model Guides the Way.

Confirmative Evaluation Model.

Challenges to Implementing Confirmative Evaluation.

Why Bother?

PART 2: Meeting the Challenge.

Chapter 3: Preplan: Assess Training Program Evaluability.

When to Plan Confirmative Evaluation.

How to Plan a Confirmative Evaluation.

Assess Evaluability.

Challenges to Evaluability Assessment.

Chapter 4: Plan: The Plan’s the Thing.

What’s in a Confirmative Evaluation Plan?

Review, Validate, and Approve the Plan.

Chapter 5: Do: For Goodness’ Sake.

Jump-Start Data Collection.

Focus Data Collection.

Collect the Data.

Train the Data Collectors.

Store the Data.

Manage the Data-Collection Process.

Chapter 6: Analyze: Everything Old Is New Again.

Get Ready, Get Set.

Prepare the Confirmative Evaluation Data.

Now Analyze.

Interpret Confirmative Evaluation Results.

Make Results-Based Recommendations.

Report Confirmative Evaluation Results.

Chapter 7: Improve: Now What?

Focus on Utilization.

Assume the Role.

Accept the Challenge.

Alignment: The Last Word.

PART 3: Lessons from Oz.

Chapter 8: Case Study: Lions and Tigers and Bears, Oh My!

The Case Study.

Meta Evaluation.

Final Thoughts.

Chapter 9: Conclusion: We’re Not in Oz Anymore.

Issues That Challenge Confirmative Evaluators.

Evaluation as an Emerging Discipline.

Improving the Process.

Put Yourself in the Picture.

Glossary.

References.

Index.

About the Authors.

About the Series Editors.

About the Advisory Board Members.