Cross- Functional Teams : Working with Allies, Enemies, and Other Strangers, Completely Revised and Updated
February 2003, Jossey-Bass
1. The World of Cross-Functional Teams.
2. The Competitive Advantages of Cross-Functional Teams.
3. Overcoming Barriers and Obstacles to Teamwork.
4. Leading Cross-Functional Teams: It's a Tough Job!
5. Empowering Teams to Do the Job.
6. Setting Goals for Shared Commitments.
7. Building Bridges Outside the Team.
8. Appraising Teamwork and Team Members.
9. Team Pay for Team Play.
10. Learning as a Team Event.
11. Team Size: Small Is Beautiful.
12. The Team Working Together.
13. Management's Role in Building a Team-Based Organization.
14. Jump-Starting the Change to Cross-Functional Teams.
Resources for Cross-Functional Teamwork.
Fighting the Forces of Evil.
Case Study One: Creating the Climate for Cross-Functional Teams.
Case Study Two: A Virtual Cross-Functional Team Story.
Case Study Three: A Network of Cross-Functional.
Teams Responds to the 9/11 Crisis Case Study Four: A Permanent Cross-Functional.
Team in the Public Sector Survey of Cross-Functional Teamwork.
Michael Zaccaro, vice chairman, Phillips-Van Heusen Company
"Being successful in today's fast-paced global business environment requires many divisions and departments to work collaboratively on teams. Cross-Functional Teams by Glenn Parker provides a very real perspective and actual solutions for integrated teams to enssure that the best talent, experience, and ideas are applied to meet the business needs. From my personal experience, his ideas and solutions work."
Peter B. Corr, senior vice-president, Science and Technology, Pfizer, Inc.
"If you are truly committed to making real teamwork a part of your company's culture, this is a must read. Glenn Parker leads the reader initially to an awakening and then to the ultimate conclusion that cross-functional teams are essential to maximizing your organization's effectiveness. This book provides a detailed roadmap first to diagnosis and then to directing a journey to greater performance. I am now a convert."
Robert Bitterman, president, Dermik Laboratories
"Parker's book fills an important void in the world of team performance. It is loaded with practical examples from many different situations that can help anyone strengthen cross-functional teaming efforts."
Jon Katzenbach, senior partner, Katzenbach Partners, and coauthor, The Wisdom of Teams
"This book will be valuable in many ways to people leading or supporting cross-functional teams in many industries. And it will be valuable to those industries through its use in the college classroom. With increasing emphasis on teaming skills in engineering, accounting, marketing, and other disciplines, exposure to the contents of this book will build the pool of talent that companies can tap when they hire those graduates."
Michael Beyerlein, director, Center for the Study of Work Teams, University of North Texas